Please read this policy before making a payment or booking a session. This policy explains the circumstances in which a refund, cancellation or rescheduling request may be considered.
1. Overview
This Refund Policy applies to paid services and appointment bookings made through this website or through payment/booking links provided by Preeti Bamne. By making a payment, you acknowledge and agree to this policy.
2. Session Cancellation
If you need to cancel your appointment, please contact us as early as possible using the contact details below. Cancellation requests will be reviewed based on the timing of the request and the status of the scheduled session.
3. Rescheduling
If you are unable to attend your scheduled session, you may contact us to request a rescheduling. Rescheduling is subject to availability and should be requested before the scheduled appointment time whenever reasonably possible.
4. Refund Eligibility
A refund may be considered where a service cannot be delivered due to circumstances attributable to us, subject to the specific circumstances of the booking.
Where a customer has already received or substantially used the booked service, a refund may not be available unless otherwise required by applicable law or expressly agreed by us.
5. Missed Appointments
If you do not attend your scheduled session without prior notice, the appointment may be treated as a missed appointment. Refunds or replacement sessions for missed appointments are not automatically guaranteed and will be considered at our discretion and subject to applicable law.
6. Technical or Connectivity Issues
If a scheduled online session is disrupted because of a technical issue, internet connection problem or other circumstance outside our reasonable control, please contact us promptly. We may, where reasonably appropriate, offer a rescheduled session or another suitable resolution.
7. Refund Processing
Where a refund is approved, it will normally be processed using the original payment method or another appropriate method agreed with the customer. The time taken for the amount to appear in your account may depend on the payment provider, bank or financial institution.
8. Non-Refundable Circumstances
Except where required by applicable law, a refund may not be provided simply because a customer changes their mind after the service has been delivered or substantially used, or because the customer expected a particular personal outcome.
9. No Guaranteed Outcome
Signature analysis is provided for educational, observational and self-awareness purposes. Individual experiences may vary and no specific personal, relationship, financial, career, health or other result is guaranteed. A request for a refund cannot be based solely on the absence of a particular expected outcome.
10. How to Request a Refund
To request a refund or discuss a cancellation, please contact us with your name, booking details, date of appointment and reason for the request. We may ask for additional information needed to identify the transaction.
11. Policy Changes
We may update this Refund Policy from time to time. Any updated version will be posted on this page with a revised "Last Updated" date.
12. Contact Us
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